Frequently Asked Questions
Everything you need to know about your Leya Doll shopping experience.
What materials are Leya Dolls made of?
Our dolls are crafted from high-quality, eco-friendly polyester fibers and skin-friendly plush fabrics, ensuring they are soft, safe, and durable for all ages.
How long does shipping take?
Standard shipping typically takes 7-15 business days globally. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I wash my Leya Doll?
Yes, we recommend gentle hand washing with cold water and a mild detergent. Air dry only to maintain the softness and shape of the fabric.
Do you offer international shipping?
Yes, Leya Doll ships to most countries worldwide. Shipping costs and delivery times vary depending on your specific location.
What is your return policy?
We offer a 30-day return window for items in their original, unused condition. Please contact our support team to initiate a return or exchange.
Are the dolls safe for newborns?
Absolutely. All our products undergo rigorous safety testing and comply with international toy safety standards, including CE and EN71 certifications.